Frequently Asked Questions

How long have KONG Coolers been available?

KONG Coolers was launched by rotational molding company Elkhart Plastics, Inc. in May 2017. Elkhart Plastics has been an expert in high-end rotomolded products for more than 30 years and is one of the top rotomolders in the U.S. Click here to read our story.

Where are the coolers made?

The coolers are currently manufactured at Elkhart Plastics’ facility in Atlantic, Iowa. Before that, they were made in the company’s Ridgefield, Washington, facility. The KONG Coolers team works from Washington, Iowa, and Indiana.

How much do the coolers weigh when empty?

  • 25QT: 22 LBS
  • 50QT: 32 LBS
  • 70QT: 37 LBS
  • 110QT: 47 LBS

How are KONG Coolers different than other rotomolded coolers?

There are lots of innovative premium cooler companies out there, but there are many reasons why KONG Coolers stand out.

Made in America. Our coolers are manufactured and sold from an Elkhart Plastics facility in Atlantic, Iowa. This lets us keep prices low and quality high. We have always been Made in America, and we always will be.

Superior Ice Retention. KONG Coolers have been tested by third party reviewers to hold ice for 10+ days, which is longer than most other leading brands.

Accessories. KONG Coolers are well-known for our unique add-on accessories including the Divider, Cut’n Tray, Kicker, Bottle Biter, and Krush Guards. Many of our accessories are multi-functional. Shop accessories here.

Handles and Latches. KONG Coolers handles and latches are made of nylon, making them more sturdy and dependable. Most companies use rope handles and rubber latches.

Lid. KONG Coolers lids open up at a 45-degree angle while up against a hard surface, making them more user friendly.

Are the coolers bear-resistant?

Yes. Our coolers have been tested and certified by the Interagency Grizzly Bear Committee (IGBC). Videos of the testing are available on our YouTube channel.

How do the accessories work?

We have several YouTube videos available that highlight how to set up and use KONG Coolers accessories. Click the links below to view on YouTube.

Dividers: Every KONG Cooler comes with one Divider. Aside from the KONG 25, every size KONG Cooler can be used with multiple dividers to either shelf or divide cooler contents. This allows you to divide your cooler into various sections for maximum storage. For example, dry goods can be kept on one side of the cooler while ice and beverages are on the other.

Cut’N Trays: This accessory can be used by mounting it to the side of any size cooler with a Kicker. Or, it can be stored on the upper rim in the KONG 50, KONG 70, and KONG 110. Official Cut’N Trays for each size (except KONG 25) are sold separately in the accessories section of the website. Dividers can double as Cut’N Trays.

Bottle Biter: This is our most popular accessory. It can be added to any size KONG Cooler and is completely removable. Check out an installation video from one of our ambassadors here.

What comes standard with each cooler purchase?

Each cooler comes with one Divider. Other accessories are sold separately.

Where can I purchase KONG Coolers?

KONG Coolers are currently sold online only at and on Amazon. Cooler can also be seen and purchased at Elkhart Plastics locations in Iowa, Indiana, and Washington. Location details available here.

I recently bought a product, but now it’s on sale. Can I get a partial refund?

If you purchased an item directly from KONG Coolers 7 days or less prior to the start of the sale, you can contact customer service for a product credit. This can be applied toward a future KONG Coolers order.

Do you price match?

No. Under no circumstances will we match sale or regular prices of any other retailer.

How do I enter a promo code?

If you have a promo code, you will enter it at checkout in the box that says “Discount Code” in the right column. Be sure to enter your code before submitting payment, or it will not be applied.

How long will it take for my order to ship?

After submitting your order, it will take 1-3 business days to process, then an additional 1-5 business days to arrive depending on your location. Abnormal shipping delays are always noted on individual product pages so you are aware at the time of purchase.

How much is shipping?

Shipping is free for customers in the continental U.S. on orders over $49. Shipping cost on orders under $49 depends on the item(s) purchased and the shipping address. Contact customer service if you would like an estimate.

Do you ship internationally?

Currently we are set up to ship to customers in the continental U.S. only. Customers in Alaska and Hawaii can contact customer service if interested in paying for shipping.

We offer a 30-day satisfaction guarantee. If you are not happy with your KONG Cooler for any reason, contact customer service.

Is there a warranty on KONG Coolers?

Yes, we offer a limited lifetime warranty that extends to the original owner only. The box is covered for a lifetime, and the handles and latches are covered for five years. The limited lifetime warranty does not cover general wear and tear. Full details about our warranty policy are available here.

Where do you announce sales?

We announce sales and promotions via email and social media. You can scroll to the bottom of this web page to find links to our social media and email sign form.

Do you offer a discount to veterans?

Yes. Veterans should contact customer service with your name and location to get a discount code. When the code is used, the veteran will receive a discount. Plus, a percentage of the purchase will be donated to The Fallen Outdoors, an organization that supports veterans.

Do you offer discounts on bulk orders?

We do have special pricing available for customers purchasing in bulk. Please contact customer service with details on how many coolers you’re looking to purchase to receive pricing details.

Do you offer discounts to non-profit organizations?

Yes. Please contact customer service with your order details.

Do you have an ambassador program?

We do. You can learn more about the program and apply here. You can also contact with questions.

Do you offer custom coolers?

Yes. We work directly with companies, organizations, teams, event staff, and other groups to create awesome custom coolers. We can customize cooler color and graphics. The minimum order quantity for custom coolers is 50. Click here to download a brochure about our custom abilities. If you’re interested in discussing a custom cooler, send your project details to

How can I get in touch with the KONG Coolers team?

Visit our Contact Us page for information on how to reach each department.