KONG hard sided coolers come with an industry first Limited Lifetime Warranty. We built this as the last cooler you'll ever need, and we expect it to last a lifetime. Should you ever need help, we're here, in the U.S.A., ready to assist.
If your product has arrived damaged, please contact us at your earliest convenience - we want to help!
All KONG hard-sided coolers are made in the U.S.A. at our factories. Because we are the manufacturer, distributor, and seller all in one, we're happy to offer an unprecedented service on our products.
The limited lifetime warranty applies to the original owner of the product and guards against defects in manufacturing. Should the product be altered in any way structurally or otherwise, we are unable to accept a warranty claim. Our coolers took years to perfect and we really built them this way for a reason. Over time, slight lid warping or sagging is considered normal wear and tear and will not materially impact the function of the cooler - this is not covered under the limited lifetime warranty. All products returned will be repaired, replaced, refunded, or returned based on tests we perform in house to determine a course of action and at our discretion.
The limited lifetime warranty is applicable to the hard-sided KONG Cooler. The latches and handles on the cooler have a five-year warranty period.
Normal wear and tear is not warranted.
KONG Coolers shall not be responsible for consequential, special or incidental damages arising out of a claim or due to the use of our cooler. Our limit of liability is the purchase amount of the cooler.